Scottsboro Electric Power Board
Customer Service Programs

Of the many customer service programs offered by Scottsboro Electric Power Board, six of the most widely used are summarized below. Each meets a different need, and all are important. However, we believe that the most important customer service we offer is communication. We listen to our customers and develop programs and policies which best serve them and the System.

TVA HEAT PUMP PROGRAM

Credit-worthy customers are eligible to have a heat pump installed for central heating and air-conditioning by a TVA-approved contractor. The installation must meet certain  specifications; financing with no down payment and a long-term, low-interest loan is billed through the regular monthly power bill from Scottsboro Electric Power Board. Click here for a list of the Quality Contractor Network participating members. For more information visit www.energyright.com.

ALL-ELECTRIC NEW HOMES PROGRAM

This TVA program, administered by Scottsboro Electric Power Board, provides financial incentives to homebuilders who install high-efficiency heat pumps and extra weatherization features.

WATER HEATER PROGRAM

Customers needing a replacement water heater may be eligible to receive rebates from the Scottsboro Electric Power Board. Customers replacing an electric water heater may receive $100.00.

BUDGET BILLING/BANK DRAFT

This program is available to customers who wish to have their annual power bill "averaged" and paid monthly via bank draft.

LOW-GROWING TREE REPLACEMENT

When a tree near a power line is designated by the Electric Power Board as a "danger tree", the property owner is offered a choice among several flowering low-growing trees as a replacement for the tree which had to be cut down.

PROJECT HELP

Many customers of Scottsboro Electric Power Board presently allow $1.00 or more to be added to their monthly power bill as a donation to the "Project Help" Fund. The Jackson County Department of Human Resources administers the Fund and financial help is given to those customers who need assistance with paying their power bills.

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